Customer Care Officer

CUSTOMER CARE OFFICER

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Solicit sales of new or additional services or products.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Order tests that could determine the causes of product malfunctions.

Skills/Qualifications:
• Excellent interpersonal and communication skills.
• Excellent presentation skills.
• Excellent leadership skills
• Excellent problem-solving skills and clear logical thinking.
• Excellent interpersonal skills.
• Excellent reporting skills.
• Ability to forecast sales and revenue.
• Ability to work with others and lead a team.
• A relevant first degree in Humanities, Marketing, Pharmacy and Behavioral Science and related courses.
• A minimum of 1 year cognate experience in Commercial (Marketing & Sales) in FMCG, Consumer Products, Personal Products etc.
• Relevant Brand Management experience is required

NOTE: All applicant must reside in Lagos.

Send your resume/cv to [email protected] in ms word