Customer care assistant

This is a newly established company in Lagos state into re branding and packaging of goods This is This is a newly established company in Lagos state into re branding and packaging of goods andservices currently recruiting into the administrative unit needed a passionate and focus Nigerian to occupy the position in the company,,,,,
Below are responsibilities......

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer time frames.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Maintain customer databases.
• Manage administration.
• Provide help for customer who is making high value purchase or buying online and wants to make esquires before parting away with their money.
• Handling and resolves complaints.
• Escalate inquiries.
• Creating reports of the company activities
• Ensured cleanliness of all staff work area and general office space.
• Welcomed guests and attended to incoming calls.
• Ensured all official documents and files were properly handled, arranged and redistributed as needed.
• Assisted as an IT support staff in troubleshooting computer hardware challenges.
• Assisted with development of training schedules and materials for clients.
• supported in the implementation and administration of Easybanc Banking Software for the company.
• Key Busines Softwares Known Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Outlook.Electronic Document Management Solution (LogicalDoc).Asset Management Software.CRM applications.
• SKILLS
• Expertise Training and development.
• Service Orientation.
• Coordination.
• Customer Service.
• Office administration and management.
• Asset management implementation.
• Document management
• Highly articulated and well organized.
• Excellent communication and report writing skills
• Accuracy and attention to detail
• Posses good consultation, coordination and organizational skills.
• Thoroughness, objectivity and deadline oriented
• Understanding of key customer relationship
• Ability to take the initiative prioritize and multitask
• Analytic and strategic in thinking.
• Team player
• EDUCATION AND EXPERIENCE

• Minimum of OND in any related discipline
• Knowledge of Project Management and Public Relations.
• Minimum of 1-2 years work experience.

• METHOD OF APPLICATION
• Application closes on 30TH of APRIL,2015,Interested candidate should forward CV to [email protected].