This is a newly established company in Lagos state into re branding and packaging of goods and services currently recruiting into the customer care unit needed a passionate and focus Nigerian to occupy the position in the company.
Below are responsibilities.......
RESPONSIBILITIES

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Organize workflow to meet customer time frames.
  • Direct requests and unresolved issues to the designated resource.
  • Keep records of customer interactions and transactions.
  • Maintain customer databases.
  • Manage administration.
  • Provide help for customer who is making high value purchase or buying online and wants to make esquires before parting away with their money.
  • Handling and resolves complaints.
  • Escalate inquiries.
  • Creating reports of the company activities.

SKILLS AND REQUIREMENTS

  • Minimum of OND in any related discipline
  • Knowledge of Project Management and Public Relations.
  • Minimum of 1-2 years work experience.
  • Basic computer knowledge.
  • Good written and oral communication skills with proven ability to create grammatically correct responses.
  • Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service.
  • Knowledge of customer service principles and practices, ability to multitask.
  • Persistent and supportive attitude.
  • Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization.
  • Ability to relate with customers and handle telemarketing.
  • Sound knowledge of telephone etiquette and excellent listening skills.
  • Team working skills and the ability to work well in a team.
  • Excellent customer service skills and ability to handle customer complaints.
  • Organizational skills.
  • Interested in customer service activities.
  • Application closes on 31st Nov,2014.Interested candidates should forward CV to [email protected]