Customer Care/Admin Officer

GlobalStandardConcept is a fast developing firm in Lagos and are currently recruiting for this positins.
Job Summary:

• Ensuring the management of the firm’s operational resources in facilitating the achievement of its business goals and objectives.
• Providing the Lead Consultant and Management with timely, complete and accurate operational information for business decision making process.
• Oversee the deployment of defined human resource and logistics management policies, work plans and programmes of the firm.
• Provide office assistance services to the professional staff.

Principal Duties and Responsibilities:

• Champion the articulation, implementation and review of approved strategies, policies, work plans and programmes for managing finance, human resource, procurement, general administration and IT operations within the firm.
• Ensure the smooth day to day administration and operations of the office and all project locations.
• Ensure effective management and reporting of the operations and activities of the firm as well as individual lines of businesses.
• Coordinate the efficient and effective execution of all administrative tasks and services within the firm such as office management and logistic support amongst others.
• Ensure timely and adequate maintenance of the firm’s equipment and utilities.
• Provide logistics support to the firm on special project as well as in the day-to-day running/operations of the business.
• Ensure effective maintenance, and management culture for all assets.
• Ensure facility management practices conform to Health, Safety and Environmental risk policies and procedures.
• Coordinate and overs the procurement process ensuring the group’s interest is protected and quality items are provided at reasonable prices.
• Compile requests for materials, prepare purchase orders, keep tract of purchases and supplies and handle inquiries relating to orders.
• Oversee periodic stock taking exercises to ensure the integrity and accuracy of stock/inventory records.
• Monitor inventory to ensure constant availability of resources required within the organization.
• Receive, manage and process orders from the various LOB/units and ensure purchase orders are in line with procurement policy.
• Ensure prices offered to Periscope are competitive and in line with the procurement plan.
• Administer the petty cash account system.
• Manage the firm’s accounts receivables and payables.
• Obtain approvals and disburse cash and other payments to suppliers, contractors and employees as required.
• Process bills/ invoices presented for payment by the firm’s vendors, suppliers and other service providers.
• Set up alert system for notifying the relevant department of outstanding payments due to the company from clients and other creditors.
• Prepare periodic reports on all invoices processed and received.
• Ensure client invoicing and manage account receivables.
• Coordinate and oversee the marketing effort.
• Actively participate in the development of new engagement proposals to existing and potential clients and actively follow up on their conversion.
• Engage in effective and thorough market research gathering data on customers, prospective customers, services, prices, competitors, methods of marketing and other market indicators.
• Constantly review marketing tools employed to generate and sustain relationships and change ineffective tactics as necessary.
• Engage in direct marketing activities (email, telephone, direct mail, etc.) with customers and prospective clients to ensure customer retention and acquisition.
• Identify and engage prospective clients and unsaturated markets for the firm.
• Foster and maintain strategic partnerships and relationships with existing and potential client base and regulators.
• Confer with customers and consultants to resolve complaints.
• Report market trends, forthcoming service developments and other major changes in market conditions to Lead Consultant.
• Provide information to customers regarding new service lines and/or changes to current service lines or other processes.
• Ensure accurate documentation of all client engagements and office projects
• Ensure timely, accurate and complete documentation and filing of all engagement transactions and other requisite information; escalate issues where necessary.
• Ensure complete engagement contracts are in place before deployment of firm’s resources.
• Ensure the development and deployment of a filing system to facilitate easy retrieval of required information data.
• Work with the Lead Consultants on scheduling professional staff on relevant engagements.
• Prepare/compile agreed periodic activity and performance reports (e.g. projects status report) for the attention of the Lead Consultant and other relevant parties.
• Provide office assistance services to the Lead Consultant and other management staff.
• Arrange meetings and take minutes of meetings as required.
• Manage the corporate schedule of the Lead Consultant and other management staff.
• Provide required logistics for business operations.
• Perform performance management duties for office assistants and other support staff.
• Perform any other duties as assigned by the Lead Consultant and other management staff.

Requirements:

• Minimum Education and Work Experience.
• First degree in any related discipline.
• Must have very strong competencies in entrepreneurial leadership, commercial astuteness and in developing and maintaining customer relationships based on service excellence.
• Demonstrate the ability to organize and efficiently manage a logistics operation supported by strong commercial acumen and excellent knowledge of budgets and financial planning.
• Should be able to show that he fully understands the importance of the relationship between operational and the technical teams in reference to trip revenue and maintenance cost.
• Demonstrate self-reliance with the ability to work in different operational environments that the company exhibit in logistics.
• Should have excellent organizational, presentational and negotiating skills and able to work closely with the staffs and influence company strategy.
• Should possess excellent communication skills in English and other language, ideally Hausa and be able to adapt to rapid changes in a positive manner and work to tight deadlines.
• Superb inter-personal skills and instant credibility are essential as you will be inter-facing with a number of people from different backgrounds, nationalities and religions.
• Must be resourceful with a flexible outlook, have the ability to multi-task in order to handle competing priorities and be able to fit in to an international dynamic and multi-cultural environment.

How to Apply: Interested Applicant are to send their CVs to [email protected]
Applicant must reside in Lagos.