Commercial Manager (Ref: 65167) in APM Terminals in Lagos

Full-Time
Commercial Manager (Ref: 65167)
in APM Terminals in Lagos



Industry
Logistics / Transportation

Specialization
Banking / Finance / Insurance

Minimum Qualification
Degree

Required Experience
5 - 7 years

Application Deadline
2 months from now
Job Description
APM Terminals is one of the largest container terminal operators in the world. The diverse portfolio includes substantial interests in more than 40 ports around the globe. We continue to actively develop and invest in new projects and opportunities in ports and terminal management. In terms of the future, we are determined to stay at the forefront of our industry by providing value-adding e-business solutions, customer relations management and innovative use of technologies.

Primary Position Objective
Business Development; oversee company needs, handle daily business issues, manage company associations, and recognize business opportunities

Critical Qualifications/Skills/Experience:
At least 5 years in Managerial roles in the area of Business Development
Education in a commercial, financial, marketing or business related field is crucial
Ability to continuously work to improve the company’s procedures, standards or policies while sticking to business acts and regulatory guidelines
Ability to advise company on Service strategy, Service transition, Service delivery and Service improvement
Extensive knowledge of the container shipping industry and an ability to relate with shipping companies, other associated industry managers/customers
Effective Management & Organisational Skills
Negotiation & conflict resolution skills combined with good counselling and listening skills
Well developed oral, written communications and report writing skills
Effective Customer Service skills

Key Accountabilities:
Retain and Grow the Volumes in Terminal
Volume Retention
All the existing arrangements with current clients are well documented and backed by strong TSA and SLA’s
Co-ordinate internally with Operations to ensure the terminal delivers on all its commitments under the TSA and SLA
Maintain regular and very active communication with existing customers to inform them about the performance of the terminal against agreed KPIs in the TSA and SLA

Volume Growth
Develop a clear understanding of the cargo and commodities coming through the PORT, their origin (Europe, Far East etc.), who are the main players bringing this cargo and the shipping lines supporting this movement. Understanding of the current market critical to develop strategy for growth

Terminal Tariff Strategy
Implement the new public tariffs
Develop a good relationship with NPA to get the required approvals for tariff adjustments and inclusion of new charges
Introduce value based pricing at Terminal

Contracts
Ensure that services offered to all existing and new clients are backed by Terminal Services Agreement (TSA) and Service Level Agreements

Customer Service
Develop a proper customer service function in PORT to pro-actively handle all day-to-day issues and problems faced by shipping lines, clearing agents etc.
Ensure 100% uptime of systems such as E-business platforms
Manage the annual Customer Satisfaction Survey (CSS) and ensure follow-up and action plans

Reporting and MIS
Develop standard templates to track volumes, performance of shipping lines, important consignees/exporters, agents etc.
Set up systems for sending periodic reports to management and to customers illustrating terminal performance versus the agreed KPIs

PR/Branding
Develop a comprehensive PR and Branding strategy for PORT aimed at a target audience to include shipping lines, exporters/importers, Port Authorities, wider Port community
Handle the local, regional and international press. Co-ordinate with the communication team in The Hague where appropriate.

http://www.jobberman.com/job/172750/...apm-terminals/