Clerical assistant

This is a newly established company in Lagos state into re branding and packaging of goods and services currently recruiting into the administrative unit needed a passionate and focus Nigerian to occupy the position in the company,,,,,
Below are responsibilities.......

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer time frames.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Maintain customer databases.
• Manage administration.
• Provide help for customer who is making high value purchase or buying online and wants to make esquires before parting away with their money.
• Handling and resolves complaints.
• Escalate inquiries.
• Creating reports of the company activities
• Ensured cleanliness of all staff work area and general office space.
• Welcomed guests and attended to incoming calls.
• Ensured all official documents and files were properly handled, arranged and redistributed as needed.
• Assisted as an IT support staff in troubleshooting computer hardware challenges.
• Assisted with development of training schedules and materials for clients.
• supported in the implementation and administration of Easy banc Banking Software for the company.
• Key Business Software Known Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Outlook.Electronic Document Management Solution (LogicalDoc) .Asset Management Software.CRM applications.
• SKILLS
• ; Expertise Training and development.
• Service Orientation.
• Coordination.
• Customer Service.
• Office administration and management.
• Asset management implementation.
• Document management
• EDUCATION AND EXPERIENCE

• Minimum of OND in any related discipline
• Knowledge of Project Management and Public Relations.
• Minimum of 1-2 years work experience.

• METHOD OF APPLICATION
• Application closes on 31st of Dec,2014,Interested candidate should forward CV to [email protected]