Responsibilities:
- Upholds daily Central Coop’s Customer Service Standards.
- Knows and adheres to quality standards for customer service as outlined by supervisor.
- Adheres to all guidelines around product recommendation and information.
- Assists in any other department as needed.
- Communication;
- Communicates openly and honestly and in a manner that is mutually respectful.
- Does not expose customers and/or vendors to internal disagreements.
- Resolves conflicts respectfully, holistically and directly with individual/s in a timely manner and asks for assistance from appropriate supervisor as needed.
- Checks mailbox and/or email regularly and at least once per shift.
- Participates actively in department and all staff meetings/retreats.
- Mission/Cultural Integration
- Knows and promotes the cooperative principles.
- Understands and supports Central Co-op’s purpose, mission, and values.
- Knowledgeable about Central Co-op and Co-op history.
- Continuously gains, educates and shares knowledge of natural products, sustainability, community accountability and professional practices that uphold the cooperative business model.
- Operates daily in a manner that supports teamwork, financially sound principles,self-accountability, empowerment and respect for others Personal/Professional Effectiveness
- Reports to work, clocks in and out on time accurately and per the scheduled shift reflected in the scheduling program and/or the master schedule.
- Arrive to work appropriately dressed.
- Understands and adheres to organizational and departmental policies, practices and procedures.
- Offers support, training and/or development to others and makes recommendations for support, training and/or development from appropriate personnel.
- Utilizes workplace reference tools for guidance, such as: employee handbook, collective bargaining agreements, board of trustees and worker body team minutes, and etc.
- Accepts and offers feedback and suggestions openly and in a manner that respects the inherent value of the individual.
- Accepts direction willingly and follows through with delegated tasks.
- Learns and adapts to new tasks or situations cooperatively and in a timely manner.
- Maintains job-related confidentiality.
- Takes initiative to identify, report and resolve problems before they escalate.
Qualifications and Requirements:
- Previous customer service experience.
- Experience or interest in natural foods and cooperatives.
- Dual/multi-language skills.
All applicant forward your CV's to [email protected]
