Assistant Manager (Customer Affairs)

Full-Time
Assistant Manager (Customer Affairs)
in a regulatory agency in Sokoto




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Industry
Government

Specialization
Administration & Office Support and Customer Service

Minimum Qualification
Degree

Required Experience
7 - 10 years

Application Deadline
2 weeks from now
Job Description
We are an independent regulatory agency which was inuagurated on 31st October 2005 as provided in the Electric Power Sector Reform Act 2005 and mandated to monitoring and regulation of the electricity industry,issue licences to market participants, and ensure compliance with market rules and operating guidelines. We require the services of a qualified person to fill the position of Assistant Manager(Customer Affaira) in our company.

Competency Requirement and Abilities:
Ability to update and maintain an effective consumer complaint database
Ability to identify, investigate and follow-up on consumer complaints
Must be able to provide support using key indicators in tracking the performance of the Electricity Sector in consumer issues and ensuring that the Commission proffers effective regulations.
Ability to carry out regular update of consumer protection rights and obligations
Strong negotiation and networking skills
Result focused / quality focused disposition
Strong communication and presentation skills
Knowledge of Microsoft office packages.

Qualifications and Requirements:
A good Bachelor’s Degree in the Arts, Management, or Social Science, second class (lower division), from a recognized institution.
Postgraduate Degree will be an added advantage.
Minimum of 8 years post graduation relevant experience.
Experience in customer service is an added advantage.



You can also apply to this job from your e-mail box by sending your CV to [email protected]

http://www.jobberman.com/job/170111/...latory-agency/