Airtel Nigeria: Zonal Prepaid Executive NE

Airtel Nigeria, formerly Zain Nigeria, is one of the top Telecom Service Providers in Nigeria. We are currently recruiting to fill the position of Zonal Prepaid Executive - North East.
Job Position: Zonal Prepaid Executive - North East

Job Code: 3009

Expected End Results
Manage customers in assigned zone with view to reducing churn
Manage distribution of KYC terminals in assigned zone.
Prepaid activations in assigned zone
Supporting Activities
Monitor customer behavior through lifecycle reporting and analysis.
Work with the product development team to design products and service suited to the immediate environment
Liaise with RPs in the zone to host zain KYC terminals in their premises.
Monitor and improve the KYC process in the zone with the aim of reducing TAT.
Up selling of Airtel Brand during registrations with a focus on winning over new customers and increasing Airtel Networks share of wallet from customers with dual sims.
Skills & Knowledge
Educational Qualifications & Functional / Technical Skills
Good first degree
Relevant Experience (Type of experience and minimum number of years)
3-5 years of solid customer service experience.
Excellent organizational, communication skills, and attention to detail.
Advance proficiency in Microsoft Word and Excel
Other requirements (Behavioural etc.)
Ability to build strong working relationships, internal and external to the organization
Good analytical and numerical skills
High level of discretion
How To Apply
Interested and qualified candidates should apply using the link below:
Click here to apply online Work with us
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