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Responsibilities:

• Upholds daily Central Coop’s Customer Service Standards.
• Knows and adheres to quality standards for customer service as outlined by supervisor.
• Adheres to all guidelines around product recommendation and information.
• Assists in any other department as needed.
• Communication;
• Communicates openly and honestly and in a manner that is mutually respectful.
• Does not expose customers and/or vendors to internal disagreements.
• Resolves conflicts respectfully, holistically and directly with individual/s in a timely manner and asks for assistance from appropriate supervisor as needed.
• Checks mailbox and/or email regularly and at least once per shift.
• Participates actively in department and all staff meetings/retreats.
• Mission/Cultural Integration
• Knows and promotes the cooperative principles.
• Understands and supports Central Co-op’s purpose, mission, and values.
• Knowledgeable about Central Co-op and Co-op history.
• Continuously gains, educates and shares knowledge of natural products, sustainability, community accountability and professional practices that uphold the cooperative business model.
• Operates daily in a manner that supports teamwork, financially sound principles,self-accountability, empowerment and respect for others Personal/Professional Effectiveness
• Reports to work, clocks in and out on time accurately and per the scheduled shift reflected in the scheduling program and/or the master schedule.
• Arrive to work appropriately dressed.
• Understands and adheres to organizational and departmental policies, practices and procedures.
• Offers support, training and/or development to others and makes recommendations for support, training and/or development from appropriate personnel.
• Utilizes workplace reference tools for guidance, such as: employee handbook, collective bargaining agreements, board of trustees and worker body team minutes, and etc.
• Accepts and offers feedback and suggestions openly and in a manner that respects the inherent value of the individual.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations cooperatively and in a timely manner.
• Maintains job-related confidentiality.
• Takes initiative to identify, report and resolve problems before they escalate.

Qualifications and Requirements:

• Previous customer service experience.
• Experience or interest in natural foods and cooperatives.
• Dual/multi-language skills.